- Customer Booking Terms and Conditions -
Please read these terms and conditions carefully before making booking. They may be amended from time to time, but apply to all reservations made using our platform. By making a reservation with us, you are deemed to have read and accepted them. In these terms and conditions, any reference to ‘us’, ‘we’ or ‘the Company’ shall mean The Apartment Network Limited.
Scope of our service
Through our website and other media, we provide a platform for booking serviced apartments. Providers of serviced apartment accommodation can advertise their accommodation on our platform which can be used for making bookings. From the point that your booking is made, you will enter into a direct and legally binding contractual relationship with the relevant apartment operator at which your reservation is made.
When rendering our services, the information that we disclose is based on the information provided to us by serviced apartment providers who are fully responsible for updating all rates, availability, specifications and other information which is displayed upon our platform. Whilst we will use reasonable skill and care in performing our services, we will not verify the accuracy of the data provided to us by the serviced apartment provider. We cannot therefore guarantee that the information is accurate, complete or correct and we cannot be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information (including rates and availability) displayed on our website or any other medium we supply to you. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.
You may not resell, deep-link, use, copy, monitor (e.g. spider scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
Our reservation service is provided free of charge to you, but we shall be entitled to accept payment in respect of the duration of any reservation.
To make a reservation we require written confirmation of your booking request, which can be sent by e-mail, along with the first 30 nights or full balance for stays of 30 nights or less.
For bookings of more than 30 nights in advance, we may secure your accommodation following the payment of a deposit, of which the amount or percentage of the balance will be agreed prior to confirmation. Please note that deposits to secure accommodation are not available with all suppliers and will be agreed at our discretion.
Once payment is received, a confirmed booking will be made with your chosen apartment and a letter of confirmation will be sent via email. This letter will contain vital information regarding check in details, security deposits or optional extras and the cancellation policy for your chosen supplier.
We reserve the right to cancel any reservation if the requested payment does not reach us before the date of arrival.
We accept payment via credit and debit card, bank transfer, wire and CHAPS. Please ask us for our bank account details if payment is to be made by the latter. Payment by credit or debit card results in a surcharge of [1% – 3.5]% of the total booking fee (depending on the credit or debit card type). If you are making a payment by bank transfer, wire or CHAPS, please ensure that you include your booking reference when making the payment and please send us a copy of the payment confirmation. Please note that charges may apply by your bank for certain transactions.
Any amendment made to a reservation once it has been confirmed may incur a charge of £50 per amendment. Amendments made less than 28 days before arrival will be treated as a cancellation, unless the amendment is an extension of duration. Amendments to the length of stay may affect the nightly rate quoted.
All rates are presented in the relevant local currency (GBP). We will advise you of the equivalent price in your currency when the exchange rate on the day that payment is requested. If there is an adverse fluctuation in the exchange rate, we reserve the right to impose a surcharge and will advise you accordingly in writing.
Owner/operator terms and conditions
It is your responsibility to check the terms and conditions that apply to any reservation in respect of your chosen apartments as they will vary from apartment to apartment. These terms and conditions will apply to your reservation and your stay at the relevant apartment and you must comply with them.
Cancellation charges vary from property to property – it is your responsibility to check the terms that apply to your chosen apartment. If it is necessary to cancel your reservation, please give us written notice of such cancellation as soon as possible, and provided that such cancellation complies with the cancellation policy applicable to your chosen apartment, we will refund your deposit. Please note that refunds to credit/debit cards will incur a transaction fee between 1 – 3.5% depending on the card and can only be refunded to the card used for the original payment.
If any cancellation you make does not comply with the cancellation policy applicable to your chosen apartment, you will be liable for the full cost of the booking. A refund may be made at the discretion of the apartment’s owner or operator but neither they nor we are under any obligation to do so. No refunds will be in the event of a failure to arrive, any late arrival or any early departure. Clients are recommended to take out adequate travel insurance.
On arrival, guests may/shall be required to provide either a credit card imprint or a cash deposit to the owner/operator of the relevant apartment. Any breakages, damage or additional charges incurred during the stay will be deducted from the deposit or billed to the card for which an imprint has been taken. All charges must be settled in full before departure.
Please note the check-in and check-out times for your apartment. If you require an early check-in and/or late check-out, we recommend making a reservation for the apartment for the previous and/or following night (as relevant
Privacy and cookies
We respect your privacy. Please have a look at our privacy and cookies policy for more information.
We act solely as agent and not as principal in respect of your reservation. We cannot be held liable or accept any liability whatsoever in respect of your reservation with an owner or operator of your chosen. We will, however, all reasonable endeavours to assist you in remedying any problem notified to us during your stay.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the platform and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Whether the accommodation you stay at charges you (or has charged you) for your room, or we are facilitating the payment of the room price, you agree and acknowledge that the accommodation is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. We are not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.
These terms and conditions and the provision of our services shall be governed by and construed in accordance with English Law and he English courts shall have exclusive jurisdiction over any dispute arising out of them.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions herein. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.